We do not charge for shipping as all orders are sent electronically through email within 24 hours. A message will be sent to your phone number confirming we dispatch your order in case you are from the United States or Canada.
Frequently Asked Questions
As a buyer, the main options to pay for the manual you purchased are:
- PayPal
- Credit or debit card
You can pay securely through PayPal, Proguidesy won’t receive sensitive financial information like your credit card or bank account number.
PayPal is our preferred method of Payment and it is the most secure way for you to pay for your products.
We also accept the below credit card:
- Visa, MasterCard, Other International credit card
Our payment solution aims to accept as many credit cards as possible.
Once you purchase a manual from our website – The PROGUIDESY you will immediately receive an automatic email with the subject ” Your order has been received!” which will contain your order number and the detailed transaction.
During the past year, on average, we shared the manuals purchased within 30 minutes after payment.
However, due to time differences there might be some delay from our side to sharing the manual. We will always provide the manual within a maximum of 12 hours after your purchase.
You should receive an email with the subject “Your order is now completed” where we provide you with the download link of the manual.
Usually, the email is sent to the email provided during registration or when you filled the checkout billing form.
NOTE: In case we received a bounce back from your email, we will send you the manual to your Paypal email. If both emails are incorrect, we will wait for you to contact us.
Delivery times are based on the date of order and the manuals are sent within a maximum of 1 business day.
Please go to the Order Tracking page to track your order. Enter your Order ID and Email address and press the “Track” button.
The Order ID is provided by email when you place an Order.
Please don’t forget, Check your Spam, Junk or Promotions folder (or even the deleted items folder) as you are likely to find your confirmation emails in one of these folders.
This is a common query that we receive from customers who have Gmail, Yahoo, Hotmail, AOL and similar POP email accounts.
Why? Because these email accounts often have an automatic spam filter that hides emails sent from any retail website.
If you have checked these folders and it is still missing, please contact us and we will be happy to help.
Remember, all our eBook are sent electronically only, and we do not send out a printed version of your purchases.
We send all eBooks to the email address you provide us, so check your email to ensure that the email address is correct.
When the address you have provided us is incorrect you need to inform us of your correct email address and we will re-sent the manual to the correct address.
All manuals are in PDF format. You can open them on your Desktop, Laptop, Tablet or Mobile.
Further to that all manuals are fully zoomable and can be printed without restrictions.
If you are having any technical difficulties either opening or downloading the manuals you purchased. Please contact us with your Order ID. We will be happy to assist you.
Customer Services Contact Details:
Contact Us: servicerepaircars @ gmail.com
Thank you for your purchase.
Your file is available and can be found under the codes listed below.
* ATTENTION *
If you experience any problems downloading files, check the following:
1. Make sure the link you see and click does not have any line breaks
2. Avoid starting multiple file downloads on large files (greater than 50 MB)
3. Avoid screen savers and other power saving options on your computer
4. For paid files, avoid download managers
5. Your Internet browser must accept cookies
How do I download a PDF manual onto my pc or laptop?
Answer: the manual was sent instant download, but check your spam folder
Use this field to document the answer to the question discussed in the Knowledge Article.
You can download the file on your PC/ Mac and then save it to any cloud services (iCloud/ Dropbox/ Google Drive) which will sync to all devices which the cloud service is attached to.
If you want to download directly to your smartphone or tablet then use your purchased download link on your device which will start the download. Once complete, please read the instructions below (advised to be connected to Wi-Fi if downloading a large file)
To note: If the PDF manual you’ve downloaded is fairly large, then it will be in .zip format. You’ll need an application to extract the .zip file on your device. There’s several free apps available on the App Store/ Play Store.
Your product is in a compressed “RAR” format to reduce download times.
Depending upon your machine, you can use one of the following unzip utilities to open it.
If you are downloading to a mobile device, please download the utility before your file.
Free Zip files utility, free RAR files extractor Open RAR TAR 7Z ZIP ZI PX file, 150+ formats supported http://peazip.sourceforge.net/
7zip (for Mac, PC or Linux) from here:http://www.7-zip.org/download.html
For Mac users:
http://www.ehow.com/how_2091902_open-rar-files-mac.html
For iPhone/iPad users:http://download.cnet.com/WinZip/3000-2250_4-75665836.html
For Android users:
https://play.google.com/store/apps/details?id=com.winzip.android&hl=en
Finally, please ensure that the download is complete before opening the file.
Around ninety percent of all download problems are due to incomplete file transfers. This can result in an error such as “file damaged”.
